Introduction

These Terms and Conditions (hereinafter the “Terms”) constitute a legally binding agreement between you and the online casino brand Pin up (hereinafter “Pin-Up”, “we”, “us”, or “our”). By creating an account, accessing the website, or using any gaming services, you acknowledge that you have read, understood, and agreed to be bound by these Terms in their entirety. These Terms govern all aspects of your relationship with Pin-Up, including but not limited to account registration, deposits and withdrawals, participation in casino games and Slots, acceptance of bonuses and promotions, and use of responsible gambling tools. You should read these Terms carefully before using the services, as they explain your legal rights, obligations, and the limitations that apply to you when engaging with our platform. If you do not agree with any provision contained in these Terms, you must immediately stop using our services and refrain from accessing the website. These Terms are intended to promote transparency, legal compliance, and responsible gaming practices for players in Bangladesh and other accepted jurisdictions.

Pin-Up operates as an online entertainment service that offers various games of chance and skill, including casino games, live dealer tables, Slots, and other interactive products. While our services are designed for leisure and enjoyment, gambling involves financial risk and should always be approached with caution and responsibility. These Terms provide a clear framework for safe participation, ensuring that all games are conducted fairly and that players understand the risks associated with gambling. Players are reminded that gambling outcomes are determined by random number generators (RNGs) and that no system or strategy can guarantee continuous winnings. You agree that you will use our services strictly for personal entertainment and not for any commercial, professional, or unlawful purposes. By continuing to use the website, you confirm that you meet all eligibility requirements and agree to comply with all applicable laws in your jurisdiction.

Pin-Up reserves the right to modify, update, or replace any part of these Terms at its sole discretion, in order to comply with legal and regulatory changes or to improve the safety and integrity of the platform. Any substantial changes will be published on the website, and it is your responsibility to review the Terms regularly to remain informed of the current version. Continued use of the website and services after any such modification constitutes your acceptance of the updated Terms. If at any point you consider any amendment unacceptable, your only remedy is to discontinue using the services and close your account. These Terms are written in English as commonly used in Bangladesh, and in case of translation into other languages, the English version shall prevail in the event of any discrepancy.

Acceptance of Terms

By accessing the website of Pin-Up, registering an account, depositing funds, or participating in any casino games or Slots, you expressly acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any other policies that may apply. Acceptance of the Terms occurs at the moment you click on the registration button, confirm your agreement during the sign-up process, or otherwise use any part of the services. You understand that this agreement has the same legal effect as a written contract that you sign with a pen, and that it defines the legal relationship between you and Pin-Up. If you do not agree to these Terms, you must not click “Register”, must not use the website, and must immediately cease any interaction with our services. You also agree that your use of the services constitutes ongoing acceptance, meaning that each time you log in or place a wager, you reaffirm your consent to abide by the current version of the Terms.

You understand and accept that it is your sole responsibility to check whether the use of our services is legal in your country or region of residence, and to ensure that you are not violating any local laws by participating in online gambling. By accepting these Terms, you confirm that Pin-Up is not responsible for verifying the legality of online gambling in your jurisdiction and that you will not hold the company liable if you breach local law. You further agree that you will only use our platform for lawful purposes and in accordance with all applicable regulations. Your access to the services is strictly personal and non-transferable, and you shall not grant access to your account to any third party, including minors or individuals who have self-excluded or are otherwise prohibited from gambling. Any breach of these Terms may result in restrictions on your account, including suspension or termination, and may lead to forfeiture of winnings or legal actions, as deemed appropriate by Pin-Up.

By accepting these Terms, you also consent to our use of electronic communications for all contractual purposes. This includes receiving notices, statements, and other information from us by electronic means such as email, on-site notifications, or messages within your account. You agree that such electronic communications satisfy any legal requirement that communications be in writing. We recommend that you keep copies of all communications, transaction histories, and these Terms for your own records. In addition, you agree that Pin-Up may, at its discretion, require you to confirm your agreement to these Terms or specific clauses again in the future, particularly in cases of material updates or regulatory changes affecting the operation of the casino.

Eligibility & Age Restriction (18+ only)

Participation in the services offered by Pin-Up is strictly limited to individuals who are at least 18 years of age or above the legal age of majority in their country of residence, whichever is higher. By registering an account, you confirm that you meet this age requirement and that you have full legal capacity to enter into binding contracts. We employ various age verification procedures, including identification document checks and other verification mechanisms, in order to prevent minors from accessing the platform. Any attempt to create an account or use our services by a person under 18 years old is considered a serious breach of these Terms and will result in immediate closure of the account and forfeiture of any winnings. Parents, guardians, and adults sharing devices with minors are strongly advised to take all necessary steps to prevent unauthorized access to gambling sites, such as using parental control software or secure password practices.

We emphasise that gambling is not appropriate for minors and can lead to severe financial and psychological harm if accessed at an early age. Young people are particularly vulnerable to developing unhealthy habits, impaired judgment, and misconceptions about money and risk, especially through exposure to gambling products like casino games and Slots. For this reason, Pin-Up implements strict policies to detect and prevent underage gambling, including random checks, document reviews, and monitoring of unusual activity. If we suspect that you are underage or have allowed a minor to use your account, we reserve the right to request additional identification documents and to suspend or terminate your account while an investigation is ongoing. Any false or misleading information provided during registration or verification may be treated as fraud, leading to reporting to the relevant authorities where required by law.

If you are a resident of a jurisdiction where online gambling is prohibited, or if your local law sets a higher legal gambling age than 18, you must not register or use the services. It is solely your responsibility to determine whether your participation in online gambling with Pin-Up is lawful in your location. Pin-Up does not provide legal advice and does not accept any liability if a user accesses the website in violation of local laws or age restrictions. You agree to indemnify and hold harmless Pin-Up from any claims, damages, or expenses arising from your breach of age or eligibility requirements. Should we discover that you have breached this section, we may cancel all wagers, void all winnings, and return only the original deposits, unless otherwise required by applicable law.

Account Registration

To access the full range of services offered by Pin-Up, including real-money casino games and Slots, you must complete the account registration process on our platform. When registering, you must provide accurate, current, and complete personal information, including but not limited to your full name, date of birth, address, email address, and phone number. You agree to update this information promptly if any changes occur, to ensure that your account details remain correct at all times. Providing false or misleading information may result in account suspension, termination, and confiscation of funds, and may also be reported to relevant authorities where required by law. You may only register one account with Pin-Up; multiple accounts per individual (also known as “duplicate accounts”) are strictly prohibited and may lead to cancellation of all associated accounts.

During registration, you will be required to create a unique username and password, or you may be offered login methods via third-party authentication services where available. You are fully responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account. If you suspect that your account has been compromised, or that someone else knows your password, you must change your password immediately and notify our customer support team without delay. Pin-Up is not responsible for losses arising from unauthorized access where you have failed to adequately safeguard your credentials. We strongly recommend that you choose a strong password that is not used for any other online service, and that you regularly update your password to enhance security.

In order to comply with legal obligations, including anti-money laundering (AML) and know-your-customer (KYC) regulations, Pin-Up may request verification documents from you at any time. These may include government-issued photo identification, proof of address, payment method ownership verification, and any other documents deemed necessary by us or required by law. Your account may be restricted, including limitations on deposits, withdrawals, or betting, until the verification process is successfully completed. We reserve the right to suspend or close any account if you fail to provide requested documentation within a reasonable time, or if we have grounds to believe that the documents are fraudulent or have been tampered with. In some cases, we may also request information on the source of funds you use for gambling, in order to comply with AML regulations.

You agree that your account is for personal use only, and that you are not registering on behalf of another individual or entity. You may not sell, transfer, or allow any other person to use your account, even temporarily. Sharing account access is a violation of these Terms and may lead to suspension or closure, especially if it results in underage gambling, bonus abuse, or other prohibited activities. Any balances, bonuses, or winnings associated with accounts that violate this rule may be forfeited at our discretion, subject to applicable law. By registering an account, you confirm that you are acting on your own behalf as a private individual and not as a professional or commercial gambling operator.

Deposits & Withdrawals

To participate in real-money gaming at Pin-Up, you must deposit funds into your player account using one of the payment methods offered on the platform. All deposits must be made from payment instruments that are registered in your own name, and you confirm that you are the legitimate owner of the funds being used for gambling. Deposited funds will be credited to your account balance once the transaction is successfully processed, although processing times may vary depending on the chosen payment method and external banking systems. Pin-Up does not provide credit or allow wagering on credit under any circumstances; you must have sufficient available balance in your account before placing any bets. You acknowledge that some payment providers may charge additional fees, and that currency conversion charges may apply depending on your location and chosen currency, which are beyond the control of Pin-Up.

Withdrawals of funds from your account are subject to verification checks, internal controls, and applicable limits and conditions. Before processing any withdrawal, we may conduct KYC and AML checks, including verifying your identity, address, and ownership of the payment method. In some cases, we may require that withdrawals be made through the same payment method used for deposit, in line with industry standards and regulatory guidelines. You understand that withdrawal requests may be delayed if required documentation is outstanding or if irregular activity is detected on your account. Pin-Up reserves the right to refuse or reverse a withdrawal if we have reasonable grounds to believe that the funds are linked to fraudulent activity, money laundering, bonus abuse, or any breach of these Terms.

You are responsible for reviewing the minimum and maximum deposit and withdrawal limits applicable to your chosen payment method, which may be displayed on the cashier page or in the table below. We may adjust these limits from time to time to reflect regulatory requirements, risk management policies, or technical considerations. In cases where large withdrawals are requested, we may process the payment in instalments, subject to applicable laws and agreed limits, and may request additional documentation to ensure the integrity of the transaction. You also acknowledge that your bank or payment provider may impose their own daily, weekly, or monthly limits, and that Pin-Up is not responsible for any restrictions or fees imposed by third-party financial institutions.

Players are advised to withdraw regularly and not to use their casino account as a substitute for a bank account or e-wallet. Pin-Up is not a financial institution, and any funds held in your player account do not accrue interest. You agree that you will not attempt chargebacks, payment reversals, or similar actions for deposits that you have made and used for gambling. Any such actions may be treated as a breach of these Terms and may result in immediate closure of your account, reporting to relevant authorities, and recovery of outstanding amounts through legal means where necessary. In the event of a technical or human error that incorrectly credits or debits your account balance, you must immediately notify us and agree that such erroneous amounts are void and may be reversed.

Payment Methods Table

The above table is for illustrative guidance and may not represent the full or current list of available payment methods in your jurisdiction. Availability can change over time due to regulatory requirements, provider decisions, or internal policy adjustments. You should always check the cashier section on the Pin-Up website for the latest information on accepted payment options, associated fees, and limits.

Bonuses & Promotions

Pin-Up may, from time to time, offer various bonuses, promotions, free spins, cashback deals, loyalty rewards, and other incentive programmes to eligible players. Each bonus or promotion will be governed by specific terms and conditions (“Bonus Terms”), which are in addition to these general Terms and may include wagering requirements, time limits, game restrictions, and maximum bet or winning caps. By accepting a bonus, whether through manual opt-in or automatic crediting, you agree to all applicable Bonus Terms, and you understand that failure to comply can result in forfeiture of the bonus and any associated winnings. It is your responsibility to read and understand the relevant conditions before participating in any promotional offer. If you are unsure about any aspect of a promotion, you are encouraged to contact customer support for clarification before using the bonus.

Bonuses offered by Pin-Up are intended for recreational players and may not be used for abusive or exploitative behaviour. Bonus abuse may include, but is not limited to, using multiple accounts to claim the same offer, colluding with other players, employing betting patterns designed to meet wagering requirements with minimal risk, or deliberately delaying game rounds (such as free Spins) to use them later with restricted strategies. Pin-Up reserves the right to withhold, cancel, or reclaim any bonus or promotion that has been issued in error, obtained fraudulently, or used in violation of these Terms or the Bonus Terms. In cases of suspected abuse, we may also restrict your eligibility for future promotions and, where necessary, close your account.

Most bonuses are subject to wagering requirements, meaning you must wager a specified multiple of the bonus amount, deposit amount, or combined amount before you may withdraw any associated winnings. Different games contribute differently towards meeting wagering requirements; for example, Slots may contribute 100%, while table games, live casino games, or certain low-risk bets may contribute a smaller percentage or be excluded altogether. Detailed contribution rates and any listed excluded games will be published in the Bonus Terms. You agree that if you request a withdrawal before meeting the wagering requirements, Pin-Up may remove the bonus and any winnings derived from the bonus from your account balance.

Bonuses may be time-limited, and any unused bonus funds or free Spins may expire after the indicated validity period. Pin-Up will typically display expiry dates and remaining wagering requirements in your account, but it remains your responsibility to track and use bonuses within the provided timeframes. Certain promotions may also impose maximum conversion limits, meaning that only a portion of your bonus-related winnings can be converted into real money after wagering is completed, with any excess amount forfeited. Residents of some jurisdictions may be excluded from specific promotions due to legal or regulatory restrictions, and we reserve the right to introduce geographic limitations at any time. You agree that the decision of Pin-Up regarding any promotional matter is final and binding.

Game Rules

Pin-Up offers a wide selection of casino games, including Slots, table games, card games, live dealer games, and other interactive products, each governed by specific game rules. By participating in any game, you agree to comply with its particular rules, paytables, and instructions, which may be provided within the game interface or in a separate help section. You understand that it is your responsibility to familiarise yourself with the game rules before placing any bets, and that failure to do so will not constitute grounds for disputing results. Game rules may include information on winning combinations, payout rates, minimum and maximum bets, special features, and any bonus rounds or progressive jackpots. You acknowledge that misunderstandings of the game mechanics are not the responsibility of Pin-Up, and we strongly encourage players to use demo versions where available to practise before committing real money.

All bets placed through the website are considered final once confirmed by the system and recorded in our servers. You must ensure that your bets are placed correctly and that you have reviewed your wager amount, selected game, and any other options before confirming. In most circumstances, bets cannot be cancelled or changed once submitted, except in cases of technical malfunction or other extraordinary situations as determined solely by Pin-Up. If a game round is interrupted due to connectivity issues, system errors, or any other technical reasons, the outcome recorded by our servers will be deemed the official and final result. In cases where the game round cannot be completed or where an error has clearly affected the outcome, we may void the round and refund the bet or otherwise rectify the situation in accordance with fair gaming practices.

Some games, particularly live dealer tables and progressive jackpot Slots, may be provided by third-party software suppliers. While Pin-Up carefully selects reputable providers, we do not control the day-to-day operation of such games and may not be able to influence their technical performance. You understand and accept that your participation in third-party games is subject to the rules and systems of those providers, in addition to these Terms. Any malfunction, delay, or error within the third-party software will be handled in cooperation with the provider, and decisions made in line with industry standards will be final. We reserve the right to remove or modify any game from the platform at any time, including during ongoing promotions, if required for technical, regulatory, or commercial reasons.

You must not attempt to manipulate or interfere with any game, including by using external tools, bots, software, or hardware devices designed to influence game outcomes or gain an unfair advantage. Any such activity may result in immediate suspension or closure of your account, voiding of winnings, and potential reporting to relevant authorities. You acknowledge that gambling is a form of entertainment based on chance and that no system can guarantee consistent profits from casino games or Slots. We encourage players to approach all games responsibly, to set personal limits, and to avoid chasing losses. Nothing in the game rules or promotional materials should be construed as financial advice or as a guarantee of winnings.

Fair Play & RNG

Pin-Up is committed to maintaining a fair and transparent gaming environment, in which all outcomes of games and Slots are generated randomly and without manipulation. To achieve this, we use certified random number generators (RNGs) provided either by us or by our approved software suppliers. These RNGs are designed to produce unpredictable results that simulate true randomness, ensuring that each spin, card draw, or dice roll is independent of previous outcomes. External testing laboratories or certification bodies may periodically review and audit the RNGs to verify their integrity and compliance with industry standards. By using our services, you acknowledge and accept that the results of games are determined by these RNGs and that you cannot influence or predict the outcomes with certainty.

We maintain logs and records of all game transactions, including bets, results, and payouts, in order to resolve disputes and ensure the accuracy of game histories. In the event of a disagreement concerning game outcomes or account balances, the data recorded on our servers and, where applicable, on the servers of third-party providers will be considered the final evidence. If any system malfunction or software error leads to incorrect results or payouts, the affected game rounds may be voided, and any bets shall be refunded or recalculated, as appropriate and in accordance with regulatory guidelines. You understand that display errors, connectivity issues, or client-side glitches on your device do not alter the actual result recorded by the game server.

Fair play also requires that all players behave honestly and refrain from any form of cheating, collusion, or abuse of system vulnerabilities. Pin-Up actively monitors gameplay for irregular betting patterns, suspicious transactions, or behaviours that may indicate the use of automated tools, syndicate betting, or advantage play that violates the spirit of fair gambling. When unusual activity is detected, we may temporarily freeze your account and conduct an investigation, requesting further information or documentation if necessary. If cheating or collusion is confirmed, we may cancel affected bets, confiscate winnings, and terminate the involved accounts, in addition to reporting the matters to relevant authorities where required.

You are prohibited from exploiting any bugs, loopholes, or errors in the game software or platform infrastructure. If you become aware of an error or malfunction, you must immediately report it to Pin-Up and refrain from using it to your advantage. Attempting to profit from technical issues undermines the fairness of the casino environment and is treated as a serious breach of these Terms. Pin-Up reserves the right to recover any undue gains obtained through exploitation of errors and to implement additional security measures to prevent similar incidents. Our commitment to fair play is central to the trust between the casino and its players, and we expect all users to respect and uphold this principle.

Responsible Gambling

Pin-Up is strongly committed to promoting responsible gambling and providing a safe environment where players can enjoy casino games and Slots as a form of entertainment, not as a source of income. We recognise that gambling can lead to financial harm, emotional distress, and addictive behaviours for some individuals, particularly vulnerable players and young people. Therefore, we implement various tools, features, and policies designed to help you stay in control of your gambling and minimise potential risks. These tools include deposit limits, loss limits, wagering limits, session reminders, cool-off periods, and self-exclusion options. By using our services, you acknowledge that you have access to these responsible gambling measures and that you should use them proactively if you feel your gambling may be becoming problematic.

We encourage all players to approach gambling with a clear budget and to never wager money that they cannot afford to lose. Gambling should never be seen as a way to solve financial problems, pay debts, or create a stable income, as the outcomes are based on chance and are inherently uncertain. You should keep track of the time and money that you spend on gambling, interspersing your gaming sessions with regular breaks and other leisure activities. If you find yourself chasing losses, betting larger amounts than you planned, or neglecting work, studies, or family responsibilities because of gambling, these may be early warning signs of a gambling problem. In such circumstances, we urge you to seek help immediately and to consider using our self-exclusion and support tools.

Pin-Up also aims to protect minors and young people from exposure to gambling and its potential harms. We strictly prohibit the use of our services by anyone under 18 years of age and support measures that prevent underage access, such as age verification checks and parental control tools. Parents and guardians should be particularly vigilant if children have access to devices that can reach gambling websites. You should not share your account login details, banking information, or personal data with minors, and you should always log out after using shared or public devices. If you suspect that a minor has gained access to our services, please inform our support team immediately so that appropriate measures can be taken.

Tools & Features (table)

Support Resources

If you believe that your gambling is getting out of control, or if you are concerned about someone close to you, we strongly recommend seeking professional assistance as early as possible. In addition to the tools provided on the Pin-Up platform, there are independent organisations that specialise in helping individuals affected by problem gambling. These organisations may offer confidential counselling, self-help materials, helplines, and online chat services to support you in regaining control. You can also speak with financial advisors or mental health professionals to address the broader impacts that gambling may have on your life, such as debt, stress, or relationship difficulties. When contacting these services, you may be asked about your gambling patterns, financial situation, and emotional state, so that they can provide tailored advice and support.

We encourage players in Bangladesh and other regions to search for reputable gambling support organisations in their local area or online, such as general “Gambling Counselling Services”, “Problem Gambling Support Centres”, or “Responsible Gaming Foundations”. Many of these organisations provide free or low-cost assistance and maintain strict confidentiality.

If you contact our support team about gambling-related concerns, we will handle your case sensitively and may guide you towards appropriate resources. We may also recommend activating self-exclusion or other account restrictions to protect you from further harm. You understand and agree that while Pin-Up provides responsible gambling tools and information, we do not provide medical or psychological treatment and that professional help should be sought where necessary. Your well-being is of paramount importance, and we strive to support a culture where players feel comfortable asking for help when needed.

Prohibited Activities

When using the services of Pin-Up, you agree not to engage in any activities that are illegal, fraudulent, abusive, or otherwise in violation of these Terms and applicable laws. Prohibited activities include, but are not limited to, underage gambling, identity theft, money laundering, terrorist financing, and any form of cheating or collusion with other players. You must not use stolen payment methods, chargeback tactics, or forged documents in connection with your account. Any attempt to manipulate or disrupt the normal functioning of the platform, such as hacking, reverse engineering, or distributing malware, is strictly forbidden and may lead to civil and criminal sanctions. You may also not use our services to conduct or facilitate criminal activity in any way.

Bonus abuse and promotion misuse are also considered prohibited behaviours. This includes creating multiple accounts to claim the same offer, cooperating with others to exploit promotional conditions, or using betting strategies specifically designed to bypass or neutralise wagering requirements. In cases where we have reason to believe such behaviour has occurred, we may cancel bonuses, confiscate related winnings, and permanently exclude you from future promotions. We may also share relevant information with payment providers, regulators, or other stakeholders where appropriate and lawful. You agree that the determination of whether certain behaviour constitutes bonus abuse is at the reasonable discretion of Pin-Up, based on available evidence.

You must not sell or transfer your account, or attempt to purchase accounts from other individuals, as accounts are strictly personal and non-transferable. Sharing your login credentials, allowing others to gamble through your account, or using another person’s account is a breach of these Terms. Such behaviour may expose minors or self-excluded individuals to gambling and can undermine the integrity of our responsible gaming measures. To protect the security of the platform, we may log and analyse IP addresses, device details, and transaction records to identify linked accounts or suspicious patterns. In the event of detected association between multiple accounts in violation of these rules, we reserve the right to block or merge accounts and to withhold funds pending investigation.

You are prohibited from using any automated systems or software, including bots or scripts, to interact with the website, place bets, or make decisions on your behalf. All betting and gameplay must be conducted by you personally through the website interface on your own device. Using automated tools undermines fair play and gives an unfair advantage over other players and the system. Additionally, you must not use the chat or communication features, where available, to harass, threaten, or abuse other users or staff, or to distribute spam, advertisements, or illegal content. Violation of these rules may result in immediate termination of your account and potential legal action.

Restricted Countries (table)

Pin-Up operates in compliance with applicable laws and does not offer services in jurisdictions where online gambling is prohibited or where we do not hold necessary approvals. It is your responsibility to ensure that you are not accessing the website from a restricted country. The list below is indicative and may not be exhaustive; Pin-Up reserves the right to add or remove countries from the restricted list at any time based on regulatory or business considerations.

If Pin-Up determines that you are accessing the services from a restricted jurisdiction, we may immediately close your account, void bets, and confiscate winnings, subject to applicable law. You agree to indemnify Pin-Up against any claims or damages arising from your unlawful use of our services from such regions.

Privacy & Data Protection

Pin-Up is committed to protecting your personal data and handling it securely and lawfully in accordance with applicable data protection regulations. When you register an account and use our services, we collect certain information about you, such as your name, contact details, date of birth, payment details, and gameplay history. We also collect technical data, including IP address, device identifiers, browser type, and usage logs, in order to operate the platform effectively and maintain security. The purposes for which we process your data include managing your account, facilitating deposits and withdrawals, personalising your gaming experience, complying with AML and KYC obligations, and preventing fraud. We may also use your contact information, with your consent where required by law, to send you promotional offers, service updates, and responsible gambling information.

Your personal data may be shared with carefully selected third parties, such as payment providers, identity verification services, game software suppliers, and regulatory authorities, where necessary for the provision of our services or required by law. All third parties that process your personal information on our behalf are required to protect it and to use it only for the purposes we specify. In some cases, data may be transferred across borders to locations outside your home jurisdiction; where this happens, we take reasonable steps to ensure that appropriate safeguards are in place. Pin-Up will retain your data only for as long as necessary to fulfill the purposes for which it was collected, or as required by regulatory retention periods, after which it will be securely deleted or anonymised.

You have certain rights in relation to your personal data, subject to applicable law. These may include the right to access your data, request corrections of inaccurate information, object to or restrict certain processing activities, and, in some cases, request deletion of your data. You may exercise these rights by contacting our support team and following the identity verification procedures we put in place to protect your account. Please note that in some circumstances, such as compliance with AML regulations or legal obligations, we may be unable to fully accommodate requests for deletion or complete restriction of processing. We will, however, provide you with an explanation of our legal basis when such limitations apply.

We use industry-standard technical and organisational measures to safeguard your data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure data storage, access controls, and regular security assessments. Nevertheless, no system can be completely secure, and you acknowledge that the transmission of information over the internet carries certain inherent risks. You are responsible for maintaining the confidentiality of your account credentials and for using reliable antivirus and security software on your devices. More detailed information on how we process and protect your data is set out in our separate Privacy Policy, which forms part of these Terms.

Account Suspension & Termination

Pin-Up reserves the right to suspend, restrict, or terminate your account at its sole discretion, where we have reasonable grounds to believe that you have breached these Terms, engaged in prohibited activities, or where we are required to do so by law or regulatory authorities. Suspensions may be temporary while we conduct investigations into suspected fraud, AML concerns, chargebacks, collusion, or other irregularities. During suspension, you may be unable to deposit, withdraw, or wager, and access to certain features, including bonuses, may be limited. We will use reasonable efforts to inform you of the reasons for suspension, where permitted by law and without compromising security measures or ongoing investigations.

You may request closure of your account at any time by contacting our customer support. Before closing an account, we may require you to withdraw remaining balances, subject to standard verification checks and applicable withdrawal rules. Upon termination of your account, these Terms shall cease to apply in respect of further use of the services, but any outstanding obligations, including payment of debts or resolution of disputes, shall remain in effect. If your account is terminated due to a breach of these Terms or applicable law, we may, subject to legal obligations, withhold part or all of your account balance, especially if funds are linked to fraudulent activity or money laundering. If termination is voluntary or due to non-use, we will attempt to return any remaining legitimate funds to you, less any applicable fees.

In cases of prolonged inactivity, Pin-Up may classify your account as dormant after a defined period with no login or transaction activity, as specified in our internal policies and in accordance with local regulations. Dormant accounts may be subject to administrative costs, and we may attempt to contact you using the last known contact information to inform you of the status. If, after a further extended period, we are unable to reach you or re-activate your account, we may close the account and handle any remaining balance in accordance with applicable laws, which may include transferring funds to regulatory bodies or treating them as unclaimed property. It is your responsibility to keep your contact details updated so that we can reach you for such notifications.

If your account has been self-excluded or closed for responsible gambling reasons, you must not attempt to open new accounts or to circumvent the exclusion measures. We will take reasonable steps to detect and block new registrations that appear to be linked to self-excluded players, based on available information. However, you share responsibility for respecting your decision to self-exclude and avoiding any attempts to return to gambling prematurely. Any new accounts created in breach of a self-exclusion may be closed, and any associated winnings may be voided in accordance with responsible gambling policies and applicable regulations.

Limitation of Liability

To the maximum extent permitted by law, Pin-Up, its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the services. This includes, without limitation, loss of profits, loss of data, business interruption, or any other commercial damages or losses, even if we have been advised of the possibility of such damages. Our total aggregate liability to you for any and all claims related to your use of the website, whether in contract, tort, or otherwise, shall not exceed the total amount of your deposits made in the three months preceding the event giving rise to the claim. Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you, but in such cases our liability shall be limited to the fullest extent permitted by applicable law.

You acknowledge that your use of the services is at your sole risk. The website, games, and related services are provided on an “as is” and “as available” basis, without warranties or conditions of any kind, whether express or implied. We do not guarantee that the services will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected. You are responsible for ensuring that your hardware, software, internet connection, and security settings are adequate for accessing and using the platform without disruption. Pin-Up shall not be liable for technical issues on your side, such as hardware failures, unstable internet connections, or incompatible software, which may affect your ability to participate in games or complete transactions.

Pin-Up is not responsible for the actions or omissions of third-party service providers, including but not limited to payment processors, telecommunication providers, internet service providers, or software suppliers. While we seek to cooperate with reputable partners, we cannot guarantee their continuous availability or performance. Any dispute or issue arising from services provided by third parties may need to be addressed directly with the relevant provider, although we will assist where reasonably possible. Furthermore, we shall not be held liable for any loss or damage caused by events beyond our reasonable control, such as natural disasters, war, civil unrest, industrial disputes, embargoes, government actions, or major technical incidents (force majeure events).

Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law. Your statutory rights, if any, are not affected by the exclusions and limitations set out in this section. However, you agree that, to the extent permitted by law, any claim you bring arising out of or related to the use of the services must be filed within one year after the cause of action arose, or such claim will be permanently barred.

Complaints & Dispute Resolution

Pin-Up aims to provide a high-quality service and to resolve any issues or disputes promptly and fairly. If you have a complaint regarding any aspect of our services, including game outcomes, account balances, bonuses, or customer support interactions, you should first contact our support team via the channels listed on the website. When submitting a complaint, you should provide all relevant information, such as your username, details of the incident, screenshots if available, and the time and date of the event. We will acknowledge receipt of your complaint and endeavour to investigate it thoroughly, using logs, transaction records, and communications as necessary. Our goal is to provide you with a clear and reasoned response within a reasonable timeframe, although complex cases may require more time to resolve.

You agree to cooperate fully with any investigation, providing additional information or documentation when reasonably requested. During the investigation, certain aspects of your account may be temporarily restricted, especially where the complaint relates to suspected irregularities, technical malfunctions, or security concerns. We may also consult with relevant third parties, such as game providers or payment processors, to obtain additional data required to assess your claim. Once our internal review is completed, we will inform you of the outcome and any remedial action that may be taken, such as adjustments to your balance, voiding of bets, or explanation of why the complaint is not upheld.

If you are not satisfied with the resolution offered by Pin-Up, you may have the option to escalate the dispute to an independent body, such as an external dispute resolution service or regulator, where such mechanisms exist and are applicable. Details of any available external dispute resolution avenues may be provided on request or in our responsible gambling or support sections. You understand that such external processes may have their own requirements, time limits, and procedural rules, and you must follow them carefully if you choose to use them. Pin-Up will cooperate in good faith with any lawful requests from relevant authorities or dispute resolution bodies.

You agree that you will not publicly post malicious, false, or defamatory statements about Pin-Up or its staff while a complaint is under review, as this may prejudice the fairness of the process and could lead to legal consequences. We encourage respectful and constructive communication, and we are committed to addressing genuine concerns in a professional manner. These complaint procedures do not affect your legal rights under applicable law, but they are designed to provide a fair and efficient way to resolve most issues directly with us.

Governing Law

These Terms, and any disputes arising out of or in connection with your use of the services provided by Pin-Up, shall be governed by and construed in accordance with the laws of the jurisdiction in which the operator of the website is legally established, except where mandatory laws of your country of residence expressly require otherwise. You agree that any legal action or proceedings arising out of or relating to these Terms shall be brought exclusively before the competent courts of that jurisdiction, without prejudice to any rights you may have under consumer protection laws that provide for alternative forums. The choice of governing law is intended to ensure legal certainty and consistency in the interpretation of these Terms.

If any provision of these Terms is found by a court or competent authority to be invalid, unlawful, or unenforceable, such provision shall be interpreted in a manner consistent with applicable law that most closely reflects the parties’ original intent, and the remaining provisions shall continue in full force and effect. Failure by Pin-Up to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision, and no single or partial exercise of any right shall preclude any other or further exercise of that or any other right.

You are responsible for ensuring that your use of the services complies with all laws applicable to you, including any local regulations regarding online gambling, taxation, foreign exchange, and data protection. If the law in your country prohibits or restricts online gambling, you must not use the services of Pin-Up. The availability of the website in a particular language or acceptance of a particular currency does not constitute an offer or invitation to use the services where it is unlawful to do so.

Final Provisions

These Terms constitute the entire agreement between you and Pin-Up regarding your use of the website, games, and related services, and they supersede any prior agreements, understandings, or representations, whether oral or written, relating to the same subject matter. You may not assign, transfer, or delegate any of your rights or obligations under these Terms without the prior written consent of Pin-Up. We may assign or transfer our rights and obligations under these Terms, in whole or in part, to another entity, for example in connection with a merger, acquisition, or corporate reorganisation, provided that such assignment does not materially affect your rights under these Terms.

All headings in these Terms are inserted for convenience only and shall not affect the interpretation or construction of any provision. Any notice or communication required or permitted to be given under these Terms shall be in writing and shall be deemed properly given when delivered via email to the address you provided during registration, posted as a notification in your account, or published on the website. It is your responsibility to regularly check your email and account notifications to stay informed about any updates or important information.

By continuing to use the services of Pin-Up, you confirm that you have carefully read these Terms, fully understood them, and agree to be bound by them at all times. If at any point you no longer agree with these Terms, you must immediately stop using the website, close your account, and settle any outstanding matters. If you have any questions about these Terms, responsible gambling, or any other aspect of the services, you are encouraged to contact our customer support team for assistance.

These Terms are drafted in English as typically used in Bangladesh and are intended to be clear, comprehensive, and accessible. In the event of any inconsistency between translations, the English version shall prevail. Your ongoing use of the Pin up casino and Slots services signifies your acceptance of these provisions and your commitment to safe, lawful, and responsible gaming.